GROW Your Food & Drink Business with Impact Training
Design a business that gives YOU the life you want to live with
Food & Drink Business Expert Mark Turnbull
Impact works to educate, motivate and inspire independent retailers!
Impact Retail Training works to educate, motivate and inspire Food & Drink Entrepreneurs just like you, taking you on the journey from a Wannabe to Professional Business Person.
In this video, Mark Turnbull discusses the Business Success Pyramid and how Impact Training can help grow your business!
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The Impact Retail Success Club
The Impact Retail Success Club is a monthly group for growth-minded independent business owners who want to keep learning, stay motivated, and improve the quality of their thinking as they run their business.
It’s designed for owners who are serious about developing professionally and value being part of the right conversations, rather than trying to figure everything out on their own.
Members take part in regular online group sessions and have access to the Impact members’ area, which includes training videos, expert interviews, and a practical resource library to support ongoing development.
Entry to the Success Club is by application and invitation.
Membership is £50 + VAT per month.
The Impact Retail Mastermind Group
The Impact Retail Mastermind is a small, in-person Mastermind for established independent retail business owners who want clearer thinking, better decisions, and sustainable growth.
Hosted at Turnbull’s Food Hall, the group meets every other month from January to December, bringing together a maximum of five owners for full-day, peer-level conversations focused on what really drives long-term success — clarity, profitable growth, positioning, leadership, and accountability.
This is not coaching or training.
It’s a deliberate space to step out of the business and work on the business, alongside other serious operators.
The Mastermind runs on an ongoing basis, with an investment of £600 per month. Places are limited and offered selectively to ensure the quality of the room.
If you’d like to learn more about the Impact Retail Mastermind - and whether it might be right for you - click below to view full details.
Business Growth Days
Business Growth Days are deliberately small, in-person strategic thinking days for independent business owners who understand that they are a critical part of their business’s brand and commercial success.
This is not a workshop or a sales training course. It’s a facilitated day designed to help you step back, think clearly about your role as the face of your business, and make better decisions about how your brand shows up — through you and through your team.
You’ll work on your business alongside a small group of like-minded owners, exploring how leadership, visibility, and simple sales behaviours shape customer experience and results.
The first Business Growth Day takes place on Tuesday 10th March, starting at 8.00am, hosted at the Turnbull's Foodhall in Alnwick, Northumberland.
Places are strictly limited to protect depth, focus, and quality conversation.
Speaking Event?
Why not hire 'Food & Drink Business Expert'
Mark Turnbull?
If you're looking for a Speaker for an audience of Food & Drink Entrepreneurs, then look no further than Mark who, with over 35 years of food & drink retail business experience, will entertain your audience with a number of presentations, that will both resonate and deliver long term-benefits.
Selling Is Service - If You Do It Properly
This week I joined a webinar… or a podcast… or whatever we’re calling them now.
Two sentences landed that I haven’t been able to shake.
“The more you know, the more you serve.
The more you serve, the more you sell.”
Selling gets a bad reputation in our trade.
People think it’s pushy.
Awkward.
Something you do to customers rather than for them.
But selling is vital.
Selling is what keeps cash pumping through the body of your business.
And when it’s done properly, it doesn’t feel like selling at all.
Knowledge Changes the Conversation
If you know more — about your meat, your producers, your processes, and how to cook and serve what’s on your counter — you automatically serve better.
Better service builds trust.
And trust changes the conversation.
When you’re confident in what you’re talking about, you’re not forcing a sale.
You’re helping someone make a better decision.
Selling becomes a by-product of service.
“You Sell More When You Make Things Come Alive”
The second line stopped me even harder:
“You sell more when you make things come alive.”
I want you to sit with that for a moment.
Because this is where the gap opens up.
Some people will read that sentence and quietly use it to add hundreds of thousands of pounds in additional sales over the next few years.
Others will nod, agree… and then change nothing.
And some will miss it altogether.
Are Your Products Alive — Or Just Sitting There?
Here’s the uncomfortable question:
Are your products coming alive…
or are they just sitting there?
When products just sit there, customers default to price.
When products are brought to life, customers lean into value.
Bringing products to life means:
Talking about the flavour of your pies
Describing the succulence of your steak
Sharing the provenance of your meat
Building the confidence and enthusiasm of your team
These aren’t scripts.
They’re conversations.
And those conversations are what get tills ringing.
Because customers don’t feel sold to.
They feel looked after.
Where This Thinking Turns Into Action
This is exactly the kind of thinking we work on inside the Impact Retail Success Club.
Not theory.
Not fluff.
Practical ideas that turn into real conversations, better confidence on the counter, and real sales in the business.
If this post made you stop and think, imagine what a full hour of focused discussion could do for your shop.
That’s what Impact Retail Success Club is about.
Have a great week,
Mark
