GROW Your Food & Drink Business with Impact Training
Design a business that gives YOU the life you want to live with
Food & Drink Business Expert Mark Turnbull
Live Retail Training for Butchers & Farm Shops - 7th April 2026, 7pm-8pm
If trade feels inconsistent - busy one week, quiet the next - you’re not alone.
Join my upcoming live online session where I’ll walk you through the 4-step marketing system I use and teach to help food retail owners generate more footfall, higher basket spend, and more predictable trade.
This session is designed specifically for owners who want a structured approach to marketing - not more random posts, discounts, or guesswork. Everything I’ll share comes from real-world experience inside a working food retail business, and from mentoring butchers and farm shop owners across the UK.
Impact works to educate, motivate and inspire independent retailers!
Impact Retail Training works to educate, motivate and inspire Food & Drink Entrepreneurs just like you, taking you on the journey from a Wannabe to Professional Business Person.
In this video, Mark Turnbull discusses the Business Success Pyramid and how Impact Training can help grow your business!
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The Impact Retail Success Club
The Impact Retail Success Club is a monthly group for growth-minded independent business owners who want to keep learning, stay motivated, and improve the quality of their thinking as they run their business.
It’s designed for owners who are serious about developing professionally and value being part of the right conversations, rather than trying to figure everything out on their own.
Members take part in regular online group sessions and have access to the Impact members’ area, which includes training videos, expert interviews, and a practical resource library to support ongoing development.
Entry to the Success Club is by application and invitation.
Membership is £50 + VAT per month.
The Impact Retail Mastermind Group
The Impact Retail Mastermind is a small, in-person Mastermind for established independent retail business owners who want clearer thinking, better decisions, and sustainable growth.
Hosted at Turnbull’s Food Hall, the group meets every other month from January to December, bringing together a maximum of five owners for full-day, peer-level conversations focused on what really drives long-term success — clarity, profitable growth, positioning, leadership, and accountability.
This is not coaching or training.
It’s a deliberate space to step out of the business and work on the business, alongside other serious operators.
The Mastermind runs on an ongoing basis, with an investment of £600 + VAT per month. Places are limited and offered selectively to ensure the quality of the room.
If you’d like to learn more about the Impact Retail Mastermind - and whether it might be right for you - click below to view full details.
Impact Retail
Business Growth Days
Business Growth Days are deliberately small, in-person strategic thinking days for independent business owners who understand that they are a critical part of their business’s brand and commercial success.
This is not a workshop or a sales training course. It’s a facilitated day designed to help you step back, think clearly about your role as the face of your business, and make better decisions about how your brand shows up — through you and through your team.
You’ll work on your business alongside a small group of like-minded owners, exploring how leadership, visibility, and simple sales behaviours shape customer experience and results.
The first Business Growth Day takes place on Tuesday 21st April, starting at 8.00am, hosted at the Turnbull's Foodhall in Alnwick, Northumberland.
Places are strictly limited to protect depth, focus, and quality conversation.
£499.00 + VAT
The Impact Retail
Private Consultations
Impact Retail Private Consultations are designed for independent retailers who want focused, practical support tailored entirely to their business, delivered on site and in context.
I spend the day working with you in your shop environment, not in a meeting room and not from a generic framework. This allows us to look honestly and constructively at how your business is performing day to day, and where the biggest opportunities for improvement really sit.
The consultation includes two 90-minute focused working sessions, shaped around what you want to achieve right now. This might include improving margins, strengthening your offer, refining your customer journey, clarifying your positioning, or making more confident strategic decisions as the business owner.
Alongside this, I carry out a full customer experience audit, reviewing your business through a customer’s eyes — from first impressions and flow, to product presentation, pricing signals, communication, and the small details that influence buying behaviour.
You’ll come away with clarity, direction, and practical next actions that fit your business, rather than a list of ideas that look good on paper but are hard to implement.
Private consultations are ideal for owners who value honest feedback, clear thinking, and measurable progress.
Investment: from £750 per day + VAT, plus reasonable travel expenses.
Availability is limited.
The Entrepreneurs Circle
Running an independent business can be rewarding - but it can also feel isolating when you’re making big decisions on your own.
That’s why I recommend Entrepreneurs Circle to retailers who want broader business support beyond the food sector. It’s one of the UK’s largest communities of established business owners, focused on practical marketing, strategy, and leadership - not hype or shortcuts.
Members gain access to proven frameworks, live training, peer support, and ongoing guidance to help them grow with confidence and clarity. It’s particularly valuable if you want exposure to ideas and thinking from outside retail, while still applying them in a grounded, practical way.
If you’re serious about developing as a business owner - not just working harder in your business - Entrepreneurs Circle is well worth exploring.
Find out more here by clicking below.
The WhizBang Retail Mastery System
Recommended Retail System: The Whizbang Retail Mastery System.
If you run an independent retail business and want a proven structure for improving performance, consistency, and profitability, the Whizbang Retail Mastery System is well worth exploring.
Whizbang has been developed specifically for independent retailers and focuses on the fundamentals that matter most day to day -merchandising, customer experience, retail disciplines, and getting the basics right consistently. It’s not about trends or tactics that change every five minutes, but about building strong retail habits that compound over time.
The system provides clear frameworks, practical tools, and structured guidance that help retailers think more clearly about how their shop works - from layout and displays to customer flow, conversion, and repeat visits. Many retailers find it especially useful when they want something more systematic than ad-hoc advice or one-off ideas.
I often recommend Whizbang to retailers who want an established retail-specific system they can dip into alongside other development work, or use as a reference point for improving standards and consistency in their business.
If you value practical thinking, clear retail logic, and learning from real-world retail experience, the Whizbang Retail Mastery System is a solid resource to investigate further.
Find out more about Whizbang by clicking below...
Speaking Event?
Why not hire 'Food & Drink Business Expert'
Mark Turnbull?
If you're looking for a Speaker for an audience of Food & Drink Entrepreneurs, then look no further than Mark who, with over 35 years of food & drink retail business experience, will entertain your audience with a number of presentations, that will both resonate and deliver long term-benefits.
Is Your Business Antenna Switched On?
I’ve got a story about broken glass.
I’m not going to tell you what it is yet, because I’m saving it for the Q1 2027 edition of Retail Rhythm, the quarterly magazine I send to members of the Impact Retail Success Club — my club for independent owners of butcher shops and farm shops.
But the way I stumbled across it got me thinking.
As a business owner, you need a good antenna.
The next idea could be anywhere
I’ve just sent out the Q4 edition of Retail Rhythm. It’s 16 pages packed with ideas, observations and practical things for our members to think about and use in their businesses.
And, of course, no sooner is that one finished than I’m already working on Q1.
That’s how I came across the broken-glass story. My antenna happened to be tuned in and something caught my attention that I might otherwise have walked straight past.
And that’s the point.
Your antenna needs to be switched on too.
As a business owner, you need to be constantly looking, listening and noticing.
An idea in another shop.
Something a customer says.
A promotion you see.
A problem somebody else has solved.
A little detail that makes you think, “We could do something with that…”
Some of the best ideas for your business won’t arrive while you’re sitting at your desk with a blank sheet of paper trying to think of them.
They’ll appear while you’re getting on with life.
The question is whether you’re tuned in enough to spot them.
Your brain starts looking for what you need
There’s another interesting part to this.
Once you become really clear about what you want to achieve, you start noticing things connected to it.
If you’re thinking seriously about improving your margins, you start noticing pricing, portion sizes, waste and how other businesses communicate value.
If you want to improve your customer experience, you start noticing the little details when you visit other businesses. What made you feel welcome? What frustrated you? What did somebody do that made you think, “Why don't we do that?”
If you’re trying to build a better team, conversations about recruitment, training and leadership suddenly seem much more relevant.
The information may have been there all along.
You’re just tuned into it now.
Commitment comes first
Dan Sullivan talks about the 4 Cs: Commitment, Courage, Capability and Confidence.
The order matters.
You don’t wait until you have all the capability and confidence before committing to something. You commit first, have the courage to get started and develop the capability and confidence along the way.
I think your antenna is part of that process.
Once you’ve committed to something, your brain has a job to do. It starts looking for the people, ideas, examples and opportunities that might help you get there.
That’s why having some clarity about where you’re taking your business matters.
If you don’t know what you’re looking for, how are you going to spot it?
One antenna is useful. Twenty-four are better.
There’s another side to this that I’ve seen through the Impact Retail Success Club.
Running an independent butcher shop or farm shop can be lonely.
You might have a great team around you, but ultimately you’re the owner. People come to you for the answers — including on the days when you’re not entirely sure what the answer is yourself.
One of the things I’ve enjoyed most about building the Club is watching the people inside it grow in confidence.
They talk about what’s working. They talk about what isn’t. They ask questions, share ideas, pinch good ones from each other and, importantly, go away and do something with them.
We’ve got members sending weekly emails to their customers now who weren’t doing that before. It’s not because there’s some magic formula for sending a weekly email. Being around other business owners gives you ideas, confidence and the accountability to actually get on and do the things you know could make a difference.
And there’s another advantage.
You no longer have just one antenna.
There are currently 24 independent butcher and farm shop owners in the Impact Retail Success Club.
That means 24 sets of eyes and ears out there spotting things. Twenty-four businesses trying things, learning things, getting some things right and inevitably getting some things wrong.
Then they bring those experiences back to the group.
Something another member has spotted might be exactly the thing you needed to hear.
What is your antenna tuned into?
So here's a question worth spending a few minutes thinking about.
What are you currently looking for?
More customers? Better margins? A stronger team? Less waste? Better marketing? A better customer experience? More time away from the day-to-day running of the business?
Pick something that matters and tune your antenna into it.
Then pay attention.
Because the idea that helps you make progress might come from a book or a podcast.
But it might just as easily come from a conversation with a customer, something you spot in another shop…
…or even a pile of broken glass.
I’ll tell our Impact Retail Success Club members about that one in Q1.
And if you run an independent butcher shop or farm shop and you’ve been reading my articles for a while, perhaps it’s time you had another 24 antennas working alongside yours.
There’s room around the table for a few more.
If you’d like to find out more about the Impact Retail Success Club, get in touch and let’s have a chat.
